Royal Victoria Place, Tunbridge Wells
Background
Royal Victoria Place Shopping Centre, located in the heart of Tunbridge Wells, has been a key retail destination since its opening in 1992. Following four years of successfully delivering subcontracted services to CBRE across various disciplines, UK Facilities Solutions (UKFSL) was awarded the contract to become the Lead Mechanical & Electrical (M&E) Maintenance supplier for this British Land-owned and managed property in January 2019.
The Challenge
As a high-traffic shopping centre, Royal Victoria Place requires seamless operation of its M&E systems to provide a safe, comfortable, and engaging environment for visitors. This includes maintaining a wide range of plant and equipment while ensuring compliance with safety standards and operational efficiency. Additionally, the on-site team needed a trusted partner who could align with their values and goals, delivering consistently excellent service.
Our Approach
UKFSL provides full-time Facilities Management services to Royal Victoria Place’s on-site team of multi-disciplined engineers. Our comprehensive approach includes:
Preventative and reactive maintenance across the full range of M&E plant and equipment.
Collaboration with the Centre’s operational and management teams to ensure a seamless shopper experience.
Continuous investment in training and upskilling our engineers to stay ahead of industry standards and technological advancements.
Identifying innovative solutions to enhance efficiency and sustainability in a site built over three decades ago.
Our Values in Action
UKFSL's commitment to professionalism, exceptional customer service, and investing in our people mirrors the Centre’s dedication to creating a superior shopping experience. Our shared passion for innovation has enabled us to implement practices that ensure operational excellence while prioritising customer satisfaction.
The Outcome
Over the course of our partnership, UKFSL has become an integral part of the Royal Victoria Place Shopping Centre’s success. By maintaining its critical infrastructure, we’ve supported a safe and enjoyable environment for thousands of visitors each year. This collaboration not only strengthens our relationship with British Land but also demonstrates UKFSL’s ability to provide tailored solutions for complex facilities.
Looking Ahead
As we continue our partnership, UKFSL remains committed to upholding the highest standards of maintenance, customer service, and innovation. Our goal is to ensure Royal Victoria Place continues to thrive as a premier shopping destination in Tunbridge Wells and the surrounding Kent area.