Background

Doddle, a nationwide parcel collection and delivery service, embarked on a rapid expansion starting in 2015. UK Facilities Solutions (UKFSL) was initially engaged to provide reactive and planned maintenance services for 25 locations. As Doddle’s portfolio quickly grew, our role expanded to support over 150 locations across the UK, with our partnership peaking during the rollout of more than 200 locations in 2018 and 2019.

Our long-standing relationship with the Doddle property team is built on trust and reliability, with UKFSL becoming a go-to partner for a wide array of projects.

The Challenge

Doddle’s fast-paced growth presented unique challenges, including the need for consistent and reliable facilities management across a growing number of locations, while adapting to shifts in the business’s operational model. These requirements demanded a flexible and responsive approach to both planned and reactive maintenance, as well as project-based work.

Our Approach

UKFSL provided comprehensive Facilities Maintenance services tailored to Doddle’s needs:

Reactive and Planned Compliance Maintenance: Ensuring every site met operational and safety standards with minimal downtime.
Shop Refurbishment Projects: Enhancing and updating store environments to reflect Doddle’s brand and functional requirements.
Logistics and Installation for Rollout Programmes: Coordinating and implementing the fit-out of new locations during Doddle’s nationwide expansion.
Adaptable Services for Changing Needs: Flexibility to align with Doddle’s evolving business model, providing reliable support regardless of shifting operational priorities.

Our Values in Action

Flexibility and reliability have been the cornerstone of UKFSL’s approach in supporting Doddle’s business. As their needs evolved, we adapted our services to ensure seamless operations, whether managing large-scale location rollouts or addressing day-to-day maintenance tasks.

The Outcome

Through our proactive and adaptable partnership, UKFSL has played a vital role in supporting Doddle’s growth and operational success. By ensuring consistent facilities management across a growing number of sites, we have helped Doddle maintain its reputation for reliability and service quality.